Sanket Pawar

Automation Real-time Integration with AI

BeBold Recovery • Freelance

Apr 2025 - Present • 1 yr 1 mo

Built and managed a complete automation ecosystem for BeBold Recovery, a healthcare organisation, using Make.com and Monday.com as the core platform. Key projects delivered: ARTS Form Automation (HIPAA-Compliant): Designed a Make.com workflow integrating BPS-to-ARTS document processing using GPT-4 and AI-powered data extraction. Streamlined patient intake for rehab and behavioural health facilities while maintaining full HIPAA compliance. CTM (CallTrackingMetrics) to Monday.com Integration: Built real-time call tracking automation with 3 separate workflows — Call Answered, Call Started, and Call End — handling 43,000+ executions. Includes AI transcription/summarisation, parent-task deduplication, cross-board relationship linking, and a race-condition-safe processing pattern. CallRail to Monday.com CRM Sync: Automated lead management pipeline syncing inbound call data to Monday.com with contact matching, deduplication, and status tracking. Web Form to Monday.com CRM: Webflow form submissions auto-routed to Monday.com with webhook signature validation, phone normalisation, parent lead matching, and HTML-formatted submission details for Patient Intake, Contact, and Referral Popup payloads. Optimised the entire Make.com environment — reduced operational credits by 78% through module upgrades and query limit tuning. All workflows include error handling, retry logic, and structured logging.

AI & Business Automation Specialist

Auftera Agency • Freelance

Apr 2023 - Present • 3 yrs 1 mo

Design and deliver custom automation systems for agencies, SaaS, healthcare, and e-commerce businesses. Build end-to-end workflows including CRM integrations, multi-channel outreach, AI chatbots, voice agents, data pipelines, and marketing automation. 30+ projects delivered with 100% client satisfaction.