Simplifying IT Consulting for Better Service Delivery
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Sobre mim
I’m an IT Service Delivery and Operations professional with 25+ years of experience helping organizations improve IT services, operations, processes, and customer experience. I specialize in ITSM, Service Delivery, Service Transition, PMO, governance, SOPs, Service Desk optimization, and operational improvement. I take a practical, business-focused approach—understanding the real problem, providing clear recommendations, and helping implement solutions that deliver measurable results. My goal is to be a trusted advisor who makes complex challenges simpler.... Saiba mais