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sandy_fahmy

Sandy F

@sandy_fahmy

Virtual Front Desk Patient Experience Specialist Acting As A Trainer

Egito
Árabe, Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
Results-driven healthcare and customer experience professional with 7+ years of experience in administration, patient operations, and client service. Skilled in managing workflows, leading virtual teams, and ensuring compliance with healthcare regulations. Passionate about optimizing processes, improving patient and customer satisfaction, and driving operational efficiency in fast-paced, international environments.... Saiba mais

Habilidades

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sandy_fahmy
Sandy F
offline • 

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I will manage healthcare operations and admin tasks
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Virtual Medical Assistant Lead

RGT • Período integral

Nov 2024 - Present • 1 yr 6 mos

Managed scheduling and patient communications for 400+ monthly patients, ensuring compliance with healthcare regulations and smooth workflow. Supervised and trained 6 junior administrative staff, improving team efficiency by 30%. Streamlined virtual operations across multilingual teams, reducing patient response time by 25%. Implemented digital record-keeping and follow-up systems, enhancing data accuracy and compliance with privacy standards (HIPAA). Coordinated cross-functional tasks between clinical and administrative teams to optimize patient experience. Resolved patient and client concerns efficiently, improving satisfaction and retention metrics.