s
sandhyagunturi

Sandhya

@sandhyagunturi

Enterprise Business Analyst ServiceNow and ITSM 14 Years in IT

Índia
Algumas informações são exibidas no idioma inglês.
Sobre mim
14 years in enterprise IT as a Business Analyst and Project Manager, working across ServiceNow/ITSM implementations, AWS cloud projects, and Agile delivery. I turn vague ideas and messy stakeholder inputs into developer-ready requirements: BRDs, FRDs, user stories with acceptance criteria, process maps, and UAT plans. Certified Scrum practitioner. I deliver fast (most orders in 24–48h), document everything, and communicate like someone who has sat in your steering committee — because I have. Let's get your project unstuck. ... Saiba mais

Habilidades

s
sandhyagunturi
Sandhya
offline • 
Tempo médio de resposta: 2 horas

Conheça meus serviços

Consultoria em transformação digital
I will be your servicenow business analyst for itsm, csm and cmdb
A partir deUS$ 45 /projetoMais detalhes
Gerenciamento de Projeto
I will write your prd, user stories and acceptance criteria for your mvp
A partir deUS$ 45 /projetoMais detalhes

Portfólio

Experiência profissional

Universal_Music

Technical Business Analyst & Scrum Master

Universal Music

Mar 2018 - Dec 2021 • 3 yrs 9 mos

Business Analyst and Scrum Master for a global royalty management platform used in 36 countries. Led requirements workshops, produced BRDs, process flow diagrams, wireframes and data mapping; documented as-is and to-be processes; refined sprint backlogs. Supported a staggered rollout across 36 countries with user workshops and UAT. Built an automated data comparison tool to validate royalty data between quarterly and monthly processing, improving data accuracy and stakeholder confidence.