
Samuel
Email Marketing and CRM Automation Expert
Habilidades

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Experiência profissional
Pipedrive CRM Consultant
Pipedrive • Freelance
Jul 2026 - Present • 3 mos
As a Pipedrive CRM Consultant, I help businesses transform scattered sales activities into structured, measurable, and scalable CRM systems. My work covers the full Pipedrive lifecycle, from understanding a company's sales process and mapping customer journeys to designing pipelines, configuring deal stages, custom fields, activities, permissions, automations, dashboards, and reporting structures. I have supported businesses in organizing leads, improving deal visibility, standardizing follow-up processes, and creating CRM environments that sales teams can use confidently every day. Rather than applying a generic setup, I study each business model, sales cycle, team structure, and operational challenges before developing a Pipedrive system that reflects how the company actually sells. A key part of my work is developing practical CRM and sales playbooks. These playbooks document lead qualification criteria, pipeline stage definitions, required actions, follow-up sequences, ownership rules, handoff procedures, data-entry standards, and daily CRM routines. This gives teams a clear operating framework and helps managers maintain consistency as the business grows. My project experience also includes CRM audits, database organization, contact and deal migration, duplicate management, workflow automation planning, third-party integrations, user onboarding, dashboard creation, and on-going system improvement. I focus on eliminating unnecessary manual work while keeping processes simple enough for teams to adopt. Through these projects, I have helped clients gain clearer pipeline visibility, establish more consistent sales processes, improve CRM adoption, reduce missed follow-ups, and create stronger accountability across their sales operations. My goal on every engagement is to leave the client with more than a configured Pipedrive account: a reliable sales system, documented playbook, and practical structure their team can continue using and improving with confidence.