Samuel Gansallo

WhatsApp Business API & Meta Verification Specialist

Jun 2026 - Present • 4 mos

Specialized in setting up and troubleshooting WhatsApp Business API integrations for clients across multiple industries and regions, handling the full technical journey from initial Meta Business Manager configuration through to live, verified messaging capability. Work includes configuring WhatsApp Cloud API and On-Premises API setups, managing OTP authentication flows for client applications, setting up and validating webhook endpoints for message delivery and status tracking, and navigating Meta's business verification process end to end. Regularly resolves complex verification blockers including stuck review statuses, WABA account conflicts, display name rejections, and app configuration issues that prevent clients from going live. Directly escalates unresolved cases to Meta Business Support with the appropriate WABA IDs and asset documentation to unblock stalled approvals. Notable projects include a WhatsApp OTP authentication setup for a Cameroon based user app, and a Meta App and Business Manager configuration for a CRM platform client. Comfortable working with clients who have limited technical background, translating Meta's often confusing documentation and error states into clear next steps, and managing communication across language barriers with non English speaking clients. Understands the compliance side of WhatsApp Business deeply, including template approval requirements, quality rating implications, and the practical difference between using a direct Meta integration versus a BSP such as Twilio or 360dialog depending on client scale and budget.

AI Agent & Chatbot Developer

Apr 2026 - Present • 6 mos

Designs, builds, and deploys AI powered conversational agents and chatbots tailored to specific business use cases rather than generic templated bots. Work spans intent recognition and natural language understanding setup, connecting AI agents to backend systems and data sources so responses are grounded in real client data rather than static scripts, and building multi step conversational flows that can hand off to human agents when needed. Experience covers building on top of agent frameworks including OpenClaw and Hermes, configuring custom skills, wiring in tool calling capabilities, and ensuring agents behave deterministically where reliability matters, such as verifying tool execution rather than allowing an agent to hallucinate a plausible looking response. Has built agents that operate across messaging channels including WhatsApp and Telegram, handling everything from customer support triage to lead qualification and appointment style workflows. Comfortable debugging subtle agent behavior issues, including cases where an agent silently skips required tool calls and needs stricter prompt engineering, validation layers, or fail closed logic to guarantee real execution rather than generated text. Also experienced scoping AI chatbot promotion and platform engagements for clients exploring new AI product positioning, translating a business idea into a concrete technical plan before development begins. Works efficiently in fast turnaround freelance environments, often managing multiple concurrent chatbot builds across different client industries and technical stacks simultaneously.

Founder, WhatsApp Automation & AI Agent Services

Jan 2026 - Present • 9 mos

Founded and operates AiAmplify SA, a venture positioning WhatsApp automation and AI agent services toward small and medium sized businesses and reseller partners. Responsible for the full scope of the business including client acquisition, service positioning, project scoping, delivery, and ongoing relationship management. Developed a service offering centered on WhatsApp Business API setup, AI powered chatbot deployment, and automation workflows tailored specifically to the operational needs and budget constraints of SMBs, a segment often underserved by larger automation agencies. Built a reseller partner model allowing other freelancers and small agencies to offer WhatsApp automation services under their own branding while relying on AiAmplify SA for the underlying technical delivery. Handles the complete client lifecycle independently, from initial outreach and needs assessment through technical implementation and post launch support, without a larger internal team. Continuously refines service packaging and pricing based on direct market feedback from SMB clients across different industries and regions. Balances running this venture alongside parallel freelance platform work, requiring efficient time management and clear prioritization between direct client delivery and business development activities for the AiAmplify SA brand itself.