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sakshirajput667

Sakshi C

@sakshirajput667

Customer Care Executive Backend Operations

Índia
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a detail-oriented Customer Support and Backend Operations Executive with experience managing international backend processes for global communication platforms. I am skilled in handling high-volume customer requests and maintaining data accuracy. I edit YouTube videos and Instagram Reels.... Saiba mais

Habilidades

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sakshirajput667
Sakshi C
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Edição de Vídeo
I will edit youtube videos and instagram reels
A partir deUS$ 5 /projetoMais detalhes
Mensagens e e-mails
I will provide professional email and chat customer support
A partir deUS$ 5 /projetoMais detalhes

Portfólio

Experiência profissional

Tech_Mahindra

Customer Care Executive (Backend Operations)

Tech Mahindra • Período integral

Apr 2025 - Nov 2025 • 7 mos

Worked in the backend support process as a Customer Support Executive for the UK market. Handled high-volume backend customer requests ensuring quick resolution while maintaining CSAT above 90%. Ensured compliance with GDPR and UK data protection standards while managing customer data. Provided multilingual backend support using translation tools to assist international customers. Collaborated with internal teams to streamline ticketing, escalation, and knowledge base processes, reducing AHT by 15%. Supported UK-based enterprise clients in finance and retail sectors with tailored backend solutions. Analyzed backend performance metrics (FCR, AHT, CSAT) to identify trends and improve operational efficiency.