Sakinatu

Executive Virtual Assistant

Fiverr • Freelance

Sep 2020 - Present • 5 yrs 9 mos

- Managed high-volume email and live chat inquiries, resolved customer concerns, and improved response times and satisfaction. - Followed up with customers after service delivery, addressed outstanding issues, and strengthened customer retention. - Updated customer records, interactions, and follow-up tasks in CRM systems, ensuring accurate and accessible information. - Organized executive calendars, resolved scheduling conflicts, and helped leaders stay focused on priority meetings and tasks. - Managed busy inboxes, categorized messages, drafted responses, and ensured urgent requests received timely attention. - Scheduled meetings across multiple time zones, coordinated attendees, and reduced delays and missed appointments. - Coordinated flights, hotels, transportation, and travel itineraries, helping executives travel smoothly and stay prepared. - Created clear Standard Operating Procedures for recurring tasks, improving consistency, training, and team productivity. - Coordinated projects, tracked deadlines and deliverables, and kept stakeholders informed until completion. - Followed up with team members on assigned tasks, identified delays, and supported timely project delivery. - Reviewed existing workflows, identified inefficiencies, and introduced practical process improvements that saved time. - Provided customer, executive, and operations support across multiple priorities, helping daily business activities run smoothly.