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saiyidakbar

Saiyid W

@saiyidakbar

Customer Success, Sales, RevOps, Operations

Paquistão
Urdu, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a results-driven Customer Support and Sales Manager with over 6 years of experience leading high-performing teams. I am skilled in Salesforce, Revenue Operations (RevOps), process optimization, and performance management. I have a proven success in improving KPIs and driving revenue growth.... Saiba mais

Habilidades

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saiyidakbar
Saiyid W
offline • 

Conheça meus serviços

Consultoria em data analytics
I will provide professional data analysis and visualization services
A partir deUS$ 10 /projetoMais detalhes
Sites Personalizados
I will design a high converting landing page for your business or saas
A partir deUS$ 80 /projetoMais detalhes

Experiência profissional

AtoB

Manager Customer Support

AtoB • Período integral

Jun 2021 - Sep 2025 • 4 yrs 3 mos

At AtoB, I worked as a Manager – Technical Support, leading multiple operational teams including Voice Support, Non-Voice Support, Collections, Quality Assurance (QA), and Learning & Development (L&D). My role focused on building scalable support systems, improving customer experience, and aligning support operations with sales and revenue goals through structured processes and data-driven execution. Key Responsibilities: Managed end-to-end operations across Voice, Chat, Email (Non-Voice), Collections, QA, and L&D teams Built and implemented processes, SOPs, and workflows from scratch to improve efficiency and consistency Ensured strong customer success and support performance across all channels Supported sales and revenue operations alignment through better onboarding, retention, and escalation handling Led Quality Assurance programs, improving service quality and compliance standards Designed and delivered training programs (L&D) to enhance team performance and productivity Monitored KPIs and performance metrics to improve operational outcomes and customer satisfaction Collaborated with cross-functional teams to optimize RevOps processes and CRM reporting