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Saif N
@saifnoor136
Senior Executive, Quality Performance Training
Bangladesh
Inglês, Bengali
Sobre mim
I am a Learning & Development and Quality Performance professional with experience in designing training interventions, facilitating coaching, and driving continuous improvement. I have led quality initiatives, conducted workshops, and developed performance improvement plans to strengthen employee capability. My work combines data analysis and stakeholder engagement to deliver measurable business outcomes.
Habilidades
Saif N
offline •
Conheça meus serviços
Assistência em Pesquisa
I will audit your customer support conversations and provide detailed QA feedback
copiar e colar
I will transform raw data into clean, structured and usable information
Portfólio
Experiência profissional
NEXT Ventures
Período integral • 4 yrs 8 mos
Senior Executive, Quality Performance & Training
Jan 2025 - Present • 1 yr 9 mos
Lead quality performance and learning initiatives to improve customer support operations and agent capability. Key contributions include designing AI-enabled quality automation workflows, developing end-to-end learning materials using SanaLabs and Canva, and standardizing evaluation processes through ScoreBuddy integration. Responsible for delivering weekly performance analytics and driving continuous process improvements through stakeholder collaboration.
Executive, Quality Performance & Training
Aug 2023 - Aug 2025 • 2 yrs
Dedicated to ensuring excellence in communication and adherence to company standards. Led cross-functional audits, created targeted remediation plans, and provided personalized coaching to drive measurable performance improvements. Maintained detailed audit trackers to identify recurring challenges and mentored new recruits to refine their auditing skills and facilitate smooth onboarding transitions.
Executive, Client Experience
Sep 2022 - Aug 2023 • 11 mos
Delivered exceptional support and created seamless experiences for clients by resolving inquiries through CRM and Helpdesk platforms. Managed client subscriptions and database records to ensure accuracy. Actively gathered client feedback to drive product enhancements and collaborated with supervisors to optimize service workflows and elevate the overall customer journey.
