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saeid_younes

Saeid Younes

@saeid_younes

Data Analyst

Egito
Inglês, Árabe
Algumas informações são exibidas no idioma inglês.
Sobre mim
Data Analyst and Workforce Management Specialist with experience supporting global contact center operations, including Hilton and Sutherland. Skilled in data analysis, forecasting, scheduling, workforce planning, KPI reporting, and Excel dashboard development. I help businesses transform data into actionable insights through automated reporting, performance analysis, forecasting models, and staffing optimization.... Saiba mais

Habilidades

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saeid_younes
Saeid Younes
offline • 

Conheça meus serviços

Painéis de dados
I will analyze your data and create insightful excel dashboards
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

Hilton_Hotels & Resorts

Data Analyst

Hilton Hotels & Resorts • Período integral

Nov 2023 - Present • 2 yrs 8 mos

At Hilton, I supported contact center operations through advanced data analysis, demand forecasting, and workforce scheduling to ensure consistent service excellence aligned with Hilton’s global standards. Working within Hilton’s performance-driven environment, I analyzed historical call volume trends, seasonality patterns, booking behaviors, and operational KPIs to build accurate forecasts and optimized staffing plans. Key Responsibilities & Expertise: Developed short-term and long-term forecasts based on historical data and business drivers at Hilton. Built staffing models aligned with Hilton’s Service Level and performance targets. Designed and optimized agent schedules to balance occupancy, utilization, and shrinkage. Conducted Forecast vs. Actual variance analysis to improve planning accuracy. Monitored KPIs including Service Level, AHT, Adherence, and Productivity. Automated reporting tools and dashboards using advanced Excel to support Hilton leadership decision-making. Collaborated with Operations and Team Leaders to recover performance gaps during peak periods.