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Data Analyst,Power BI,Lark Suite
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Data Analyst
Teleperformance • Período integral
Nov 2024 - Present • 1 yr 8 mos
• Creating Excel and Power BI dashboards to track employee KPIs and productivity • Analyzed performance data to identify trends, gaps, and improvement areas • Automated reporting processes to reduce manual work and improve accuracy • Creating Dashboards in Lark Base and Excel to analyze AHT, Quality and SLA performance • Analyze data, prepare reports, and collaborate with management to drive productivity, quality, and customer satisfaction