s
sachleenpanesar

Sachleen P

@sachleenpanesar

Senior Associate, Systems Management Endpoint Systems Engineer

Polônia
Inglês, Hindi, Panjabi
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Senior Associate and Endpoint Systems Engineer with over 6 years of IT service delivery experience. I specialize in enterprise endpoint management using SCCM/MECM, Matrix42, and Intune, supporting environments with over 1,000 devices. My expertise includes software deployment, patch management, and advanced L3 troubleshooting to ensure compliance and operational stability.... Saiba mais

Habilidades

s
sachleenpanesar
Sachleen P
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte de TI
I will troubleshoot microsoft intune sccm and windows endpoint issues
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

Kyndryl

Senior Associate, Systems Management / Endpoint Systems Engineer

Kyndryl • Período integral

Jan 2021 - Present • 5 yrs 9 mos

Manage and support enterprise endpoint environments for 1,000+ devices using SCCM/MECM, Matrix42, and Intune. Responsibilities include application packaging and deployment, Windows patch management, OSD troubleshooting, and endpoint security management (BitLocker, Windows Defender). Handles incident resolution via ServiceNow, creates SQL/Power BI reports for compliance, and maintains technical documentation and runbooks to enable L2 teams.

IBM

IBM

Período integral • 2 yrs

Service Desk SME / Focal Point

Jan 2020 - Jan 2021 • 1 yr

Acted as a Subject Matter Expert for service desk operations, focusing on incident review, SLA/OLA monitoring, and team coordination. Supported complex technical issue resolution and served as a bridge between service desk and technical resolver groups. Responsible for onboarding new members, updating knowledge base articles, and participating in service improvement actions to enhance CSAT.

Customer Services Representative

Jan 2019 - Jan 2020 • 1 yr

Provided first-level technical support to global customers via phone, email, and chat. Supported a wide range of technologies including Office 365, Citrix, SAP, and remote access tools. Managed tickets within MAXIMO and ServiceNow environments, ensuring professional communication and structured troubleshooting for users across Europe, USA, and Asia.