Sabrina

Clinical Administration Supervisor

Hospital • Meio período

Mar 2024 - Present • 2 yrs 7 mos

I supervise clinical administrative operations, coordinating daily routines, patient service, scheduling and team workflows. My role includes supporting and guiding staff, organizing processes, handling different demands and ensuring clear communication between patients, professionals and internal teams. I focus on maintaining an organized, efficient and professional environment while ensuring a positive patient experience.

Brand & Creative Strategy Lead

Ogilvy • Meio período

May 2022 - Present • 4 yrs 5 mos

Led creative and brand strategy across digital campaigns, social media, branding and content projects. Developed strategic concepts based on audience insights, brand positioning and business goals, while collaborating with designers, copywriters and marketing teams to translate strategy into consistent creative executions. Responsible for creative direction, campaign development, content strategy, visual consistency and presenting strategic recommendations to clients.

Customer Service & Call Center Supervisor

Claro Chile SA • Meio período

May 2021 - Present • 5 yrs 5 mos

I supervised customer service and telemarketing operations, supporting the team in daily activities, customer communication, sales approaches and issue resolution. My responsibilities included monitoring workflows, assisting team members, handling complex customer situations and helping maintain service quality and performance. This experience strengthened my leadership, communication, negotiation and people management skills.