Vou construir um dashboard de KPIs de suporte ao cliente no Excel ou Google Sheets

S
s_bhatti1991
S
s_bhatti1991
Shehryar B
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build a customer support KPI dashboard in excel or google sheets
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build a customer support KPI dashboard in excel or google sheets

Sobre este Serviço

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Turn your support data into a clear view of what needs attention. I build practical Excel or Google Sheets dashboards from your exported records. My experience includes operational reporting, QA analysis, SLA monitoring and root cause analysis across metrics such as FRT, TRT and NPS. BASIC: one clean export, up to 1000 rows, 3 KPIs and one dashboard. STANDARD: one export, up to 5000 rows, 6 KPIs, basic cleanup and one view. PREMIUM: up to two related exports, 10000 rows combined, 8 KPIs and two views. Depending on your fields, track ticket volume, response/resolution time, SLA attainment, workload and trends. We agree on metric definitions first; missing data is flagged. Delivery includes your workbook and a written refresh guide. Basic includes 1 revision; Standard and Premium include 2, within the agreed scope. CSV/XLSX exports, formulas, pivots and charts only. No APIs, live integrations, VBA, Apps Script or Power BI. Please message with an anonymized sample before ordering and confirm Excel or Google Sheets.

  • Ferramenta

    • Excel

  • Tipo de gráfico

    • Comparação
    • KPI
    • Gráfico de barra
    • séries temporais
    • Desempenho

Conheça mais sobre Shehryar B

Shehryar B

SAAS, CUSTOMER SUCCESS, QUALITY ASSURANCE, OPERATIONS, SALES

  • A partir dePaquistão
  • Membro desdedez. de 2025
  • Responde em aprox.:1 hora

  • Idiomas

    Inglês, Urdu, Panjabi
Customer Success, Quality Assurance, Operations, and Sales professional with 10+ years of experience across SaaS, fintech, technology, customer support, account management, and B2B sales environments. Experienced in end-to-end QA audits, call quality verification, calibration, SLA/KPI governance, escalations, process improvement, client onboarding, account management, lead generation, and sales execution. Combines hands-on operational QA expertise with a strong customer-facing and commercial background, including team leadership and a proven record of driving revenue growth.

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