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russelljohann

Russell JB

@russelljohann

Customer Service, Assistant, Versatile

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Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
A customer service professional with hands-on experience serving clients across healthcare sectors. Proven ability to manage client relationships and deliver clear, effective communication in fast-paced environments. Experienced in handling US-based clients. Proficient in CRM software and MS Office. Skilled in leveraging AI tools through effective prompting to streamline tasks and improve workflow efficiency. And with an educational background as a Mass Communication student, I have basic knowledge in marketing, writing, broadcasting, Canva, GIMP, CapCut, and Filmora.... Saiba mais

Habilidades

r
russelljohann
Russell JB
offline • 
Tempo médio de resposta: 6 horas

Conheça meus serviços

Transcrição
I will transcribe documents, voice recordings, or video recordings
A partir deUS$ 5 /projetoMais detalhes
Assistência geral
I will provide general assistance as virtual assistant
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Customer Service Representative

Everise • Período integral

Nov 2024 - Dec 2025 • 1 yr 1 mo

Handled inbound calls from US-based clients regarding medical insurance subscriptions, benefits, and prescription-based medical supplies. Provided clear and accurate information to ensure client understanding and satisfaction. Identified upselling opportunities by recommending alternative medication brands aligned with client prescriptions. Escalated insurance subscription inquiries to the sales team as needed.