r
rusligs

Rusli G.saputra

@rusligs

Customer Support Specialist with Banking and Service Experience

Indonésia
Inglês, Indonésio
Algumas informações são exibidas no idioma inglês.
Sobre mim
Customer Support Specialist with 6 years of experience in a banking environment, handling customer inquiries, issue resolution, and case escalation. Skilled in email and chat support, ticket-based workflows, SLA follow-ups, and clear professional communication. I’m detail-oriented, reliable, and used to working under pressure while representing a brand with care and accuracy. I help businesses deliver consistent, professional customer experience.... Saiba mais

Habilidades

r
rusligs
Rusli G.saputra
offline • 

Conheça meus serviços

Suporte ao Cliente
I will provide professional email and chat support
A partir deUS$ 10 /projetoMais detalhes

Experiência profissional

Customer Service / Call Center Agent – Credit Card Support

Bank Mandiri • Período integral

Dec 2012 - Feb 2019 • 6 yrs 2 mos

Handled customer inquiries, complaints, and service requests related to credit card products. Worked with ticket-based systems, case escalation, internal coordination, and SLA-driven resolution in a high-pressure environment.