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Healthcare and Home Care Virtual Assistant
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Office Coordinator
Home Care Agency • Freelance
Nov 2025 - Present • 1 yr
Supported therapists and clinics with patient documentation, care coordination, and insurance verification. Managed client inboxes and appointment scheduling, maintaining 95%+ patient satisfaction. Built SOPs and workflow templates in Notion and ClickUp, improving operational efficiency by 20%. Ensured accuracy and HIPAA compliance in all EHR documentation and patient data handling