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rosariocammara

Rosario Cammara

@rosariocammara

Customer Service Specialist

Alemanha
Inglês, Italiano
Algumas informações são exibidas no idioma inglês.
Sobre mim
I'm passionate about fixing complicated problems and that is what leaded me to be a tax advisor and then to work in customer service. As everyone who worked with me witnessed, I'm not afraid to do what it takes to solve the issue because I need the customer to be happy after my job is done. I am a quick learner and I can learn how to use your software if I don't know already.... Saiba mais

Habilidades

r
rosariocammara
Rosario Cammara
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will provide excellent customer support for your clients in english and italian
A partir deUS$ 40 /projetoMais detalhes

Experiência profissional

Concentrix

Customer Service Specialist for Meta

Concentrix

Apr 2024 - Present • 2 yrs 6 mos

Managed a high volume of customer inquiries through various channels including phone, email, and chat for Meta products and services. Utilized internal tools and resources to effectively track, document, and escalate customer cases as needed. Collaborated with cross-functional teams to ensure seamless communication and resolution of customer inquiries. Troubleshoot technical issues and escalate complex issues to appropriate teams within Meta. Educate users on platform features and functionalities to enhance their overall experience. Investigated and resolved complex customer inquiries and issues with empathy and efficiency. Maintained a deep understanding of Meta's products and policies to provide accurate information and guidance to customers. Consistently met and exceeded key performance indicators, such as response time, resolution rate, and customer satisfaction scores.

Tax Advisor - CAF PATRONATO MCL - SIAS

company • Período integral

Jan 2022 - Mar 2024 • 2 yrs 2 mos

• Compiling and organizing legal documents • Verifying accuracy of official documents • In-depth knowledge of tax legislation and policies • Ensuring the security and confidentiality of sensitive customer information • Preparing and filing tax return forms accurately • Provided expert tax advice and guidance to clients on a wide range of individual and corporate tax matters • Conducted thorough reviews of client financial records to ensure accurate tax filing and compliance with regulations • Developed and implemented tax planning strategies to minimize tax liabilities and maximize savings for clients • Stayed up-to-date on tax laws and regulations to provide informed recommendations to clients and ensure compliance Conducted thorough reviews of client financial records to accurately prepare individual and business tax returns Provided expert advice and guidance on tax planning strategies to minimize liability and maximize savings for clients Reviewing and inspecting taxation documents