Rolando Jr
Transform your workflow with professional UiPath automation
Habilidades
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Portfólio
Experiência profissional
UiPath Developer Support
Ingram Micro • Período integral
Jan 2021 - Feb 2025 • 4 yrs 1 mo
Developed and optimized automated business processes across multiple platforms (web portals, desktop apps, PDFs, Excel, MS SQL, APIs). Ensured operational stability through bot hygiene, maintenance, and incident resolution, including hotfix deployment for critical issues. Configured and adapted production robots, investigated process disruptions, and implemented proactive monitoring solutions integrated with ServiceNow for faster issue resolution. Designed and deployed UiPath robots for reporting and process efficiency using ReFramework. Conducted root cause analysis of tickets, documented patterns, and created SOPs for recurring issues. Mentored L1 personnel and provided clear technical documentation to support long-term process reliability.
RPA Support
Indra Philippines • Período integral
Aug 2019 - Jan 2021 • 1 yr 5 mos
UiPath RPA Support - Globe Telco (Level 2): Provided Level 2 support for UiPath RPA, troubleshooting and resolving automation issues.