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Rohith J
@rohith_jacob_
Software Development Consultant II
Índia
Inglês, Hindi, Malaiala, Canarim
Sobre mim
I am a seasoned professional with over 14.5 years of experience, including 3.5 years in Data Science & 11 years in Java fullstack development. I specialize in Natural Language Processing, Generative AI, and Machine Learning & Agentic AI with a proven track record of building enterprise-grade AI assistants and predictive models that significantly improve operational efficiency.
Habilidades
Rohith J
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Conheça meus serviços
Consultoria de Tecnologia de IA
I will enhance your business using autonomous ai agents and generative ai applications
Experiência profissional
Software Development Consultant II
Lumen • Período integral
May 2010 - Aug 2024 • 14 yrs 3 mos
JOB HISTORY & KEY ACHIEVEMENTS Lumen Technologies India Pvt. Ltd. | Software Development Consultant II (April 2021 – Aug 2024) Over a 3.5-year tenure, I designed and deployed AI/ML solutions across customer care, operations, and HR, consistently delivering measurable business impact. Earlier I had 11 years of experience in Java full stack development. 1. GenAI for Customer Care Built a GenAI chatbot for policy retrieval, cutting query response time by 47% (3.2→1.7 min) and boosting answer accuracy by 45%. 2. Predictive Analytics Developed an NLP model to predict claim denial risk, reducing denials by ~70% and automating classification—delivering significant cost savings. 3. HR Automation Created an ML resume parser, reducing recruiter workload by 40% and improving candidate-job matching with structured scoring. 4. Knowledge Management Built a ticket assistant retrieving top 5 similar resolved cases, cutting new-hire onboarding time by 50% and reducing senior dependency. 5. Incident Categorization (2021) Developed an NLP classifier for 300+ critical apps, reducing manual categorization effort by 45% and identifying recurring issues for proactive stabilization. 6. Process Automation Architected full-cycle ticket automation—APIs for app installs, polling for approvals (reducing manual approvals by 85%), real-time stakeholder tools, and a restart tool cutting downtime from 3.5 to 1 hour for 200+ apps. Legal Assistant (Personal) Enterprise-grade multi-agent AI system for contract analysis, risk assessment, and compliance. Built with LangChain/LangGraph, GPT-4o, FAISS/Qdrant, Redis, PostgreSQL, MCP, OpenTelemetry, and Guardrails AI. Features end-to-end pipeline (classification, RAG, clause extraction, multi-agent debate, rewriting, validation) with stateful workflows, retries, circuit breakers, and full observability—demonstrating expertise in production-grade LLM systems. Core Expertise: GenAI, NLP, ML, RAG, process automation, Agentic AI
