Robert G

Director, Field Services & Deployment

Jun 2021 - Oct 2023 • 2 yrs 4 mos

Led national field services operations and executive support teams for corporate offices and 1,100+ banking centres. Managed 94 staff and 300+ field technicians. Redesigned support processes for remote work, launched the TechConnect 'genius bar' model, and implemented automated technology vending solutions. Negotiated vendor agreements resulting in $500K annual savings.

Director of Asset Lifecycle Management and Technology Field Services

Apr 2019 - Jun 2021 • 2 yrs 2 mos

Directed enterprise asset lifecycle management and national field services. Managed a $30M annual device refresh program and oversaw operational relationships with major outsourced partners. Implemented ServiceNow automation workflows generating multi-million-dollar savings and recovered $650K in vendor credits through financial analysis and audit engagements.

Director, Operational Initiatives

May 2015 - Sep 2016 • 1 yr 4 mos

Led operational improvement initiatives within Infrastructure Operations. Strengthened governance and service management across data centre, storage, and virtualization platforms. Served as Service Level Manager and managed the full audit lifecycle for Level-2 operations. Established enterprise controls for asset disposal and server hardening.