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Front Office Supervisor
Habilidades

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Call Center Agent
Etisalat • Período integral
Sep 2009 - Oct 2010 • 1 yr 1 mo
Provided accurate information according to contact center guidelines and quality standards. Processed customer complaints promptly and efficiently, ensuring full satisfaction. Took ownership of customer problems and followed up to ensure resolution.
Call Center Agent
Emirates NBD • Período integral
Nov 2008 - Oct 2009 • 11 mos
Guided new clients in opening accounts and explained available services. Worked in the credit card department creating offers, clarifying rates, and managing card activations or blocks. Promoted various banking products including personal and car loans.