r
rejoiceemma1

Rejoice E

@rejoiceemma1

Executive Operations Specialist

Nigéria
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a resourceful and organized operations professional with hands-on experience supporting business operations, client communication, CRM management, and administrative workflows. I combine strong organizational ability with a client-focused approach to help teams work more efficiently and deliver a better client experience using tools like HubSpot and Google Workspace.... Saiba mais

Habilidades

r
rejoiceemma1
Rejoice E
offline • 

Conheça meus serviços

Suporte ao Cliente
I will provide professional customer support and email support
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Self_Employed

Community Manager & Customer Experience Support

Self Employed • Autônomo

Jan 2024 - Jul 2025 • 1 yr 6 mos

I have over a year of hands-on experience in Community Management and Customer Support, where I independently managed an online community and supported members with questions, concerns, complaints, and day-to-day interactions. My responsibilities included responding to members, providing helpful information, sharing updates and opportunities, assisting with issues, and keeping the community active and organized. I also researched and shared relevant Web3, blockchain, and earning opportunities while helping members understand the information provided. A major part of my role was customer support. I handled questions and complaints, listened to members' concerns, provided clear guidance, and followed up when necessary. This experience strengthened my communication, active listening, problem-solving, patience, and conflict-handling skills. One of my biggest achievements was helping grow the community from a few members to over 4,000 members within one year. Managing the community through this growth taught me the importance of consistency, engagement, good communication, and taking responsibility.