r
raylab_

Rayla B

@raylab_

Virtual Assistant

Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an experienced customer service professional with over 8 years of expertise across in-person, phone, email, and chat platforms. I specialize in technical support, de-escalation of high-intensity situations, and enhancing the overall customer experience through problem-solving and adaptability. I can assist growing businesses in staying organized and manage daily tasks efficiently.... Saiba mais

Habilidades

r
raylab_
Rayla B
offline • 
Tempo médio de resposta: 5 horas

Conheça meus serviços

Assistência geral
I will be your customer support professional
A partir deUS$ 15 /projetoMais detalhes
Crescimento Pessoal e Hobbies
I will be your virtual assistant
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Apple

Technical support/ Customer Service

Apple

Jan 2019 - Present • 7 yrs 10 mos

Assisted customers by determining needs and tracking packages. Provided customer service, de-escalated issues, and trained new employees. Responsible for data entry, taking payments, resolutions, and technical troubleshooting in a remote environment.