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Ranjan K
@ranjankumar230
Snr Quality Analyst
Índia
Inglês
Sobre mim
I am an experienced Customer Service and Quality Analyst professional with a proven track record of exceeding sales targets and driving customer satisfaction. I specialize in transaction auditing, data analysis, and team coaching to enhance performance and ensure compliance. I am recognized for my strong communication, problem-solving, and stakeholder management skills.
Habilidades
Ranjan K
offline •
Conheça meus serviços
Consultoria em data analytics
I will be a perfect quality and data analyst
Experiência profissional
Snr. Quality Analyst
Coforge • Período integral
Dec 2023 - Present • 2 yrs 11 mos
Audited transactions in Love Holidays (Travel – Financial Risk) process to ensure bookings were confirmed correctly. Conducted huddles, dip checks, and agent coaching to improve accuracy. Prepared weekly/monthly dashboards and insights for management. Transitioned to Estes project, learning end-to-end processes and auditing transactions. Led calibration sessions and knowledge tests to maintain alignment with client expectations.
Quality analyst
IGT • Período integral
Oct 2021 - Dec 2023 • 2 yrs 2 mos
Worked as a quality analyst. Focused on performance evaluation, coaching, calibration, reporting & dashboard , dip check and stakeholder management
Customer Service Associate
Teleperformance • Período integral
Sep 2020 - Oct 2021 • 1 yr 1 mo
Handled inbound and outbound calls to offer personal loans on credit cards. Achieved and exceeded sales targets through effective communication and objection handling. Ensured compliance with company and RBI guidelines. Maintained accurate records in CRM and supported loan disbursement. Earned multiple RNR and Top Performer Awards for driving high sales and customer satisfaction.
