Randall W

HR Operations & Leadership Support Coordinator

Hyatt Hotels • Período integral

Aug 2024 - Aug 2025 • 1 yr

• Partnered with VP, Global Care Centers to facilitate organizational restructuring affecting 1,200+ employees across Americas, ASPAC, and EAME regions, coordinating change management communications and leadership transition logistics. • Managed full-cycle onboarding and offboarding for executive leadership teams, serving as Global Care Centers representative at New Hire Orientations during periods of significant organizational change. • Coordinated performance review cycles for VP's direct reports, managing scheduling, documentation, and confidential performance-related communications while maintaining strict adherence to data privacy protocols. • Resolved guest and employee escalations requiring conflict resolution and diplomatic communication, serving as liaison between departments to balance operational needs with employee and customer satisfaction.

Youth Diversion Training Specialist

The AMAAD Institute • Período integral

Apr 2023 - Jan 2024 • 9 mos

• Designed and implemented evidence-based youth diversion programs addressing behavioral challenges and conflict resolution for at-risk youth involved in or at risk of juvenile justice system involvement. • Facilitated restorative justice circles, mediation sessions, and conflict resolution workshops that equipped participants with de-escalation skills and tools for resolving interpersonal disputes constructively. • Built strategic partnerships with schools, juvenile justice agencies, and community organizations to create coordinated support networks and referral pathways for program participants. • Recruited, trained, and supervised volunteer mentors, developing training curricula focused on trauma-informed care, cultural competency, and youth engagement best practices.

Talent Program Manager

Publicis Groupe • Período integral

Nov 2021 - Mar 2023 • 1 yr 4 mos

• Served as strategic partner to CHRO of U.S. Marketing Services Division, managing confidential HR matters and high-priority talent initiatives affecting multiple agency brands and thousands of employees. • Led enterprise-wide talent programs including succession planning, leadership development, performance management cycles, and employee engagement initiatives across geographically dispersed teams. • Administered global "Work Your World" mobility program, overseeing eligibility assessments, policy compliance, tax and immigration coordination, and cross-functional collaboration with legal, HR, and finance teams. • Designed change management and internal communications strategies for HR initiatives, creating toolkits and training materials that drove adoption during policy and system transitions.