Randall Houston

Resturant Server

Uber Eats • Autônomo

Jan 2022 - Present • 4 yrs 6 mos

Delivery Courier Driver Reliable and customer-focused Delivery Courier Driver with experience managing time-sensitive deliveries while maintaining a high standard of professionalism and communication. Skilled at planning efficient routes, handling packages with care, and ensuring on-time deliveries in fast-paced environments. Strong interpersonal and communication skills developed through daily interaction with customers, dispatch teams, and business clients. Experienced in providing delivery updates, resolving issues calmly, and representing the company in a professional manner. Key Responsibilities: Safely transported and delivered parcels and goods to residential and commercial customers. Maintained clear and effective communication with dispatch regarding schedules, route changes, and delivery status. Provided excellent customer service by answering questions and handling delivery concerns professionally. Verified delivery information and obtained signatures or proof of delivery when required. Planned efficient delivery routes to maximize productivity and meet strict deadlines. Managed multiple deliveries while maintaining accuracy and attention to detail. Performed routine vehicle inspections and ensured compliance with safety regulations. Resolved unexpected delivery challenges through problem-solving and effective communication. Core Skills: Excellent verbal and written communication Customer service and relationship management Time management and organization Route planning and navigation Problem-solving and conflict resolution Attention to detail and accuracy Reliability and professionalism Ability to work independently under pressure Key Skills Active Listening: Hearing customer concerns, validating feelings, and providing tailored solutions. De-escalation & Conflict Resolution: Diffusing tense situations calmly and professionally. Social Intelligence: Reading non-verbal cues, body language, and group dynamics.