r
ramsor_flores

Rosmar Flores

@ramsor_flores

Virtual Assistant

Filipinas
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I provide reliable Virtual Assistant services designed to help businesses improve efficiency, reduce operational workload, and deliver excellent client support. My expertise includes Healthcare Management, Technical Support, Customer Service, and Team Leadership, allowing me to support both day-to-day operations and team coordination. With a strong focus on accuracy, compliance, and clear communication, I help organizations streamline processes, resolve technical and client concerns, and maintain high service standards while scaling their operations effectively.... Saiba mais

Habilidades

r
ramsor_flores
Rosmar Flores
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Assistência geral
I will professional virtual assistant tech support, customer support and admin role
A partir deUS$ 5 /projetoMais detalhes
Assistência geral
I will do virtual assistant and admin task
A partir deUS$ 5 /projetoMais detalhes

Portfólio

Experiência profissional

Admin Assistant

Enhanced Family Care LLC • Período integral

Jan 2025 - Present • 1 yr 4 mos

I have hands-on experience working as a Healthcare Administrative Assistant for Enhanced Family Care LLC, supporting daily operations in a fast-paced healthcare environment. I am familiar with handling sensitive information, coordinating with providers, and ensuring administrative tasks are completed accurately and on time. Services & Skills Offered: Patient intake and demographic data management Medical documentation and record organization Scheduling appointments and managing calendars Coordinating with healthcare providers and staff Email and phone support for patients and internal teams HIPAA-compliant data handling and confidentiality Insurance-related follow-ups and basic verification support CRM/EHR data entry and updates Tracking forms, authorizations, and required documents Why work with me? Detail-oriented and highly organized Familiar with U.S. healthcare workflows Strong written and verbal communication skills Reliable, professional, and deadline-driven Quick to adapt to new healthcare systems and tools

Tamaraw Technohub

Período integral • 3 yrs 4 mos

Team Leader

Sep 2024 - Present • 1 yr 8 mos

I have experience working as a Team Leader at Tamaraw Technohub Inc., where I managed, coached, and supported call center agents to ensure high performance, quality service, and compliance with company standards. I served as the bridge between agents, management, and clients to keep operations running smoothly. Services & Skills Offered: Team supervision and daily performance monitoring Coaching, mentoring, and real-time agent support Call monitoring, feedback, and quality assurance Scheduling, attendance, and workload management Handling escalations and complex customer concerns Training support for new hires and upskilling agents Reporting and documentation for management review Process improvement and workflow optimization Why choose me? Strong leadership and people-management skills Results-driven with a focus on quality and efficiency Excellent communication and conflict-resolution abilities Experience working with U.S.-based accounts Reliable, organized, and deadline-oriented

Call Center Associate

Sep 2024 - Present • 1 yr 8 mos

I have professional experience as a Call Center Associate at Tamaraw Technohub Inc., handling high-volume inbound and outbound calls while delivering excellent customer support. This role strengthened my communication skills, problem-solving abilities, and ability to work efficiently in fast-paced environments. Services & Skills Offered: Inbound and outbound call handling Customer service and issue resolution Cold calling and lead qualification Appointment setting and follow-ups CRM and call log documentation Script adherence with natural conversation flow Handling objections and customer concerns professionally Time management and productivity tracking Team collaboration and performance compliance Why choose me? Clear, confident English communication Customer-focused and solution-oriented Comfortable with KPIs, call targets, and quality standards Reliable, adaptable, and quick to learn new systems Experience supporting U.S.-based clients