
Raghul R
Finance Banking Content Writer
Habilidades

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Experiência profissional
Manager
HDFC Bank • Período integral
Aug 2023 - Dec 2025 • 2 yrs 4 mos
Managed end-to-end resolution of RBI and Banking Ombudsman complaints for HDFC Bank's credit card portfolio. This role demanded writing detailed, fact-checked investigation reports and formal responses to regulatory officials — communication that had to be completely clear, accurate, and error-free, since it was reviewed directly by RBI officials and Nodal Officers. I also analyzed complaint trends and wrote structured recommendations for process improvements, which sharpened my ability to explain complex financial and regulatory issues in simple, accessible language. Recognized with a Service Excellence award for consistently high-quality resolution work.