r
rafiahmedawan

Rafi

@rafiahmedawan
4,0(1)

IT Support Engineer L1 L2 Support Desktop Network Support VoIP Avaya Special

Paquistão
Francês, Espanhol, Alemão, Inglês, Urdu
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am Rafi Ahmed,IT Support Engineer with experience in L1/L2 support, desktop troubleshooting, networking, VoIP systems, and service desk operations. managing Avaya call center technologies, maintaining switches and firewalls, monitoring servers, and ensuring stable IT operationsI also handled VMware backups, IP assignments, new desk setups based in the Netherlands with a valid two-year resident permit Currently working as IT Support Engineer Dispatch at Unicorn IT Solutions Pty Ltd GJR GROUP BV delivering dispatch-based technical support to client projects in Amsterdam... Saiba mais

Habilidades

r
rafiahmedawan
Rafi
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Análise de Produto
I will manage amazon product listings with buy box analysis pricing
A partir deUS$ 10 /projetoMais detalhes
Criação de Lista de Clientes Potenciais
I will generate niche business leads for cold calling email campaigns
A partir deUS$ 15 /projetoMais detalhes

Portfólio

Experiência profissional

IT_Force

Senior Computer Specialist

IT Force • Período integral

Dec 2019 - Present • 6 yrs 7 mos

• Maintain and troubleshoot IT hardware including Dell R740, R630, and HP DL380 servers. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery readiness. • Administer Avaya CM 10.0, CMS Supervisor R19, ACRA AURA Call Recorder, and Elastix PBX systems for call tracking and performance monitoring. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery • Install and configure Windows OS on servers and virtual machines to support enterprise applications. • Create and manage agent profiles, extensions, and access rights via Avaya Site Administrator. • Configure Avaya 1608‑I IP Desk Phones, manage Avaya Session Manager, and deploy One‑X Agent R2 for call center operations. • Set up and support MicroSIP softphone applications for VoIP communication in telecom and emergency call center environments. • Operate and manage Hikvision iVMS surveillance systems to ensure workplace security and compliance.

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    Z

    zvirozenb

    IL

    Israel

    4

    he gave me what i asked him

    Até US$ 50

    $

    2 dias

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