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rafael_htb

Rafael P

@rafael_htb

Support Analyst

Brasil
Inglês, Português
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a professional with solid experience in Help Desk for e-commerce platforms. I am inspired by resolving customer issues and working in collaborative environments. I am looking for an opportunity to join an internationally recognized company with room for professional growth and career development.... Saiba mais

Habilidades

r
rafael_htb
Rafael P
offline • 

Conheça meus serviços

Tradução
I will translate your texts into native brazilian portuguese
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

COLET_Sistemas de Gestão Empresarial

Analista de Suporte Técnico

COLET Sistemas de Gestão Empresarial • Período integral

Jun 2025 - Present • 1 yr 5 mos

User Support: Resolving doubts and issues related to the ERP system. Error Diagnosis: Identifying and fixing system failures. Technical Support: Assisting in industrial processes and ERP adjustments. Training: Training users on how to use the system. Documentation: Recording support tickets and creating guides. Configuration: Adjusting and configuring the system based on needs. Ticket Management: Monitoring SLAs and prioritizing issues