r
ractub23

Richel

@ractub23
5,0(1)
Filipinas
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Administrative Support & Virtual Assistance – email management, calendar management, scheduling, and booking Social Media Management – strategy, content creation, posting, and engagement Graphic Design via Canva – branded graphics, social media creatives, marketing materials Customer Service & Chat Support – live chat, ticketing, and client communications CRM Management – GoHighLevel, HubSpot, and other CRM platforms Marketing Automation – GHL workflows, Zapier, Make, and AI-powered campaigns Lead Generation & Data Entry – prospect list building, research, and CRM input Funnel & Landing... Saiba mais

Habilidades

r
ractub23
Richel
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Gerenciamento de CRM
I will go high level sales funnel, automation landing page pipeline, employee ai
5,0(1)
A partir deUS$ 10 /projetoMais detalhes
Gerenciamento de Mídia Social
I will create content for any of your social media accounts
A partir deUS$ 10 /projetoMais detalhes

Experiência profissional

HighLevel

Highlevel

HighLevel • Período integral

Sep 2024 - Jan 2026 • 1 yr 4 mos

-Utilized HighLevel to manage customer interactions and maintain detailed records of inquiries and resolutions. -Delivered specialized customer service across EZE Training, Pre-Need Services, RV, and Party Bus accounts. -Guided customers through platform features and resolved complex technical issues to ensure a smooth user experience. -Collaborated with technical and sales teams to provide holistic solutions tailored to specific business needs. -Identified opportunities to improve chat support workflows and procedures within the platform. Effectively identified complex inquiries and routed them to the proper department or higher-level support teams to ensure timely resolution. -Rapidly mastered different tools to provide accurate product information and technical troubleshooting.

Closebo.ai

Closebot.ai • Período integral

Jan 2024 - Oct 2025 • 1 yr 9 mos

-Managed chat-based communication channels, ensuring high-quality interactions between customers and AI-driven support bots. -Diagnosed and resolved technical issues related to AI bot performance and guided users through complex system processes. -Developed a comprehensive understanding of AI product features to provide accurate, relevant information to users. -Maintained meticulous records of AI-customer interactions and resolutions within the company’s CRM system. Monitored AI responses to ensure they adhered to established service quality standards and maintained customer loyalty. Effectively identified complex inquiries and routed them to the proper department or higher-level support teams to ensure timely resolution.

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