
Q. Gaines
Food Business POS Data Analysis and Insights
Habilidades

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Experiência profissional
Rocket Mortgage
Período integral • 6 yrs
Foreclosure Review Analyst
Jan 2023 - Jan 2026 • 3 yrs
Reviewed 250 to 300 loan files weekly for regulatory adherence, documentation accuracy, investor requirements, and foreclosure readiness. Identified documentation gaps, account discrepancies, and process risks with legal, regulatory, or consumer impact, then escalated issues promptly. Partnered with legal, compliance, servicing, and vendor teams to resolve issues and maintain audit-ready records.
Client Relations and Servicing Specialist
Jan 2022 - Jan 2023 • 1 yr
Resolved escalated borrower servicing concerns through account research, policy interpretation, and clear communication. Documented actions and follow-up needs to maintain consistent servicing records and reduce repeat issues. Focused on maintaining high standards of client relations and ensuring accurate servicing documentation.
Origination Closing and Title Coordinator
Jan 2020 - Jan 2022 • 2 yrs
Coordinated closing documents with lenders, title companies, and internal stakeholders to support timely, compliant closings. Reviewed closing packages for completeness, accuracy, investor requirements, and regulatory consistency. Ensured all documentation met strict industry standards and internal quality control protocols.