q
qainsightpro

Faizan Haider

@qainsightpro

Quality Assurance Specialist

Paquistão
Algumas informações são exibidas no idioma inglês.
Sobre mim
Senior Quality Assurance professional with experience in customer support quality monitoring, call evaluations, SOP compliance, KPI reporting, and agent performance improvement. I help businesses improve their customer service quality through detailed audits, feedback, and actionable recommendations.... Saiba mais

Habilidades

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qainsightpro
Faizan Haider
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Negócios
I will provide professional quality assurance and call monitoring services
A partir deUS$ 5 /projetoMais detalhes
Suporte ao Cliente
I will create QA scorecards and sop checklists for customer support teams
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Fintech

Senior Quality Assurance Supervisor

Fintech • Período integral

Feb 2026 - Present • 6 mos

Responsible for monitoring live and recorded customer calls, evaluating agent performance, ensuring SOP compliance, preparing QA reports, KPI analysis, and providing coaching feedback.