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ptfernando

Fernando Pinto

@ptfernando

Advanced Customer Service Retention Consultant

Portugal
Francês, Português
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a sports and activity student with extensive experience in customer support and problem-solving. Throughout my professional journey, I have developed strong communication skills and a responsible, organized approach to my work. I am fluent in both French and Portuguese and have a background as a personal trainer.... Saiba mais

Habilidades

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ptfernando
Fernando Pinto
offline • 

Conheça meus serviços

Suporte ao Cliente
I will provide expert french customer support, sales, and retention
A partir deUS$ 100 /projetoMais detalhes

Experiência profissional

Sunrise

Advanced Customer Consultant Service Retention

Sunrise • Período integral

Oct 2023 - Present • 2 yrs 8 mos

Currently working as an Advanced Customer Consultant in Service Retention at Sunrise, I specialize in customer retention and sales within the Swiss telecommunications market. In this role, I handle complex customer cases, turning cancellation requests into loyalty opportunities through active listening and strategic negotiation. By identifying customer needs, I deliver tailored solutions, upsell premium packages and services, and consistently drive revenue while maintaining high satisfaction rates in a highly competitive environment.

Webhikers

customer support

Webhikers • Período integral

Nov 2020 - Aug 2023 • 2 yrs 9 mos

As a Customer Support Agent at Webhelp for the Casino supermarkets campaign, I handled customer inquiries and complaints from French clients with empathy and professionalism. My main responsibilities included creating, categorizing, and managing support tickets to track issues efficiently, while coordinating with internal teams and logistics to ensure quick resolutions and high customer satisfaction.

Randstad_Singapore

customer support

Randstad Singapore • Período integral

Aug 2016 - Nov 2020 • 4 yrs 3 mos

I work in Customer Service at SFR, specializing in billing and sales. My role involves helping customers understand their invoices, resolving account issues, and identifying opportunities to upsell tailored telecom packages and services to boost sales and retention