Uche P

Executive Virtual Assistant |CRM, Email & Calendar Management

Virtual Bookkeeping For Small Businesses • Freelance

Sep 2026 - Present • 1 mo

As a freelance Executive Virtual Assistant, I provide reliable administrative and operational support to entrepreneurs, e-commerce founders, and small businesses across the US, Canada, and UK. My goal is to help clients reclaim 15+ hours weekly by managing inboxes, calendars, customer support, and CRM operations. Email & Calendar Management: I use the Inbox Zero method to organize inboxes, filter spam, prioritize urgent messages, draft professional replies, and create labels, filters, and templates. I manage meetings across time zones using Google Calendar and Calendly, send reminders, prevent scheduling conflicts, and prepare daily briefings. CRM & Client Management: As a HubSpot CRM and Google Workspace certified professional, I maintain contact databases, manage deal pipelines, track communications, automate follow-ups, and prepare performance reports. My workflows have helped improve lead response times by 60% and strengthen client retention. Project & Customer Support: I use Asana, Trello, and Notion for task management, team coordination, and SOP documentation. I handle Shopify customer inquiries, order tracking, refunds, and FAQs via email and live chat, maintaining a 95% satisfaction rate. Social Media Support: I create graphics and content with Canva and schedule posts using Buffer and Meta Business Suite. Key Achievements: • Supported 3+ business owners • Organized 5,000+ emails and managed 400+ calendar events • Built 2 automated CRM workflows, reducing manual admin work by 40% I'm known for responsiveness, confidentiality, strong written English, proactive problem-solving, and working independently with minimal supervision. Available for long-term collaboration, 20–40 hours weekly, with EST/CST time-zone overlap, reliable high-speed internet, and backup power.