Alicia B

Deputy Director of Workforce Development and Partnerships

C2 • Período integral

Mar 2025 - Present • 1 yr 5 mos

Strategic Program & Operations Leader with 20+ years of experience in project management, workforce development, process improvement, program operations, and organizational strategy. I specialize in turning complex initiatives into organized, measurable, and sustainable processes. I lead strategic workforce initiatives that strengthen operations, improve service delivery, expand partnerships, and drive measurable outcomes. My experience includes collaborating with executive leadership, government agencies, employers, educational institutions, vendors, and community organizations to successfully plan and implement complex programs. My expertise includes: • Project & Program Management – Planning, implementation, timelines, deliverables, risk management, stakeholder coordination, and performance tracking. • Process Improvement – Identifying operational gaps, redesigning workflows, improving efficiency, and creating standardized processes. • SOP Development – Creating clear Standard Operating Procedures, workflows, process documentation, checklists, and training resources. • Operations Management – Building systems that improve accountability, consistency, communication, and team performance. • Strategic Planning – Translating organizational goals into actionable plans, priorities, KPIs, and measurable outcomes. • Performance Management – Developing tracking tools, analyzing data, identifying trends, and implementing corrective actions. • Stakeholder & Partnership Management – Building relationships across government, employers, education, nonprofit, and community organizations. • Change Management – Supporting teams through new processes, organizational changes, and operational improvements. • Grant & Program Oversight – Managing grant-funded initiatives, budgets, deliverables, reporting, and compliance requirements. Selected achievements include increasing regional program utilization from approximately 7% to 36%, managing initiatives and budgets ranging

Regional Program Manager

SEIU-UHW West & Joint Employer Education Fund • Período integral

Dec 2019 - Oct 2024 • 4 yrs 10 mos

Directed workforce strategy and career development programs serving 5,000+ healthcare workers across multiple regions — overseeing the full employee lifecycle including recruiting, onboarding, benefits coordination, learning & development, talent management, and career advancement. 🔹 36% increase in program participation through strategic redesign 🔹 Supervised and developed multi-regional teams of career coaches and program specialists 🔹 Managed multiple funding streams with executive-level compliance reporting 🔹 Built partnerships with 50+ employers expanding career pathways for a multicultural workforce

Workforce Development Program Manager

Downtown Women's Center • Período integral

Apr 2018 - Dec 2019 • 1 yr 8 mos

Built a comprehensive career and life design program from the ground up for women experiencing homelessness — designing intake workflows, career coaching frameworks, life design–informed curriculum, and professional development programming that scaled the program from 10 to 350+ participants annually. 🔹 25% improvement in long-term career satisfaction through life design integration 🔹 20% increase in program retention through redesigned onboarding 🔹 Managed $500,000 grant budget with full compliance and stakeholder accountability 🔹 Designed and facilitated workshops, seminars, and experiential learning programs