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priyankasriv497

Priyanka S

@priyankasriv497

Junior Analyst Product Support Engineer

Índia
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a data-driven analyst with over 3 years of experience in insights consulting and product support. I specialize in converting complex data into clear business recommendations using SQL, Python, and Tableau. I have a strong track record of stakeholder management and trend analysis across FMCG, banking, and SaaS sectors.... Saiba mais

Habilidades

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priyankasriv497
Priyanka S
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Pesquisa de Mercado
I will do social listening, research and insights reports for you
A partir deUS$ 360 /projetoMais detalhes

Experiência profissional

Genesys

Junior Analyst (Product Support Engineer)

Genesys • Período integral

Mar 2024 - Present • 2 yrs 6 mos

Expertly diagnose and resolve complex technical issues reported by customers through detailed log analysis and root cause identification. Consistently handle incidents within defined SLAs to maintain customer satisfaction. Serve as the primary liaison between customers and the Development team using JIRA to prioritize issues and monitor resolution progress. Create and maintain technical documentation including FAQs and troubleshooting guides.