Teddy Daniels

Systems & Automation Manager

Joyous Again • Período integral

Aug 2025 - Present • 1 yr 1 mo

I manage and optimize the systems and automations behind Joyous Again, ensuring all digital operations run smoothly inside GoHighLevel (GHL). My role involves building, maintaining, and optimizing workflows that manage email automations, funnels, memberships, and contact segmentation. I oversee nurture and boomerang email systems, automation logic (IF/ELSE conditions), tagging strategies, onboarding flows, membership access, and system resets to prevent overlaps or misfires. I also support funnel automation, CRM organization, and ongoing optimization to keep the platform structured, reliable, and scalable. My work ensures contacts receive the right messages at the right time, automations flow correctly from start to finish, and the overall system supports growth without confusion or breakdowns.

Customer Support

Nuance Systems • Período integral

Jun 2024 - Present • 2 yrs 3 mos

I currently work full-time in Customer Support at Nuance Systems, where I assist clients with day-to-day technical support and account management. My role involves handling customer requests, troubleshooting issues, and ensuring smooth platform usage across websites, domains, hosting, and automation tools. I regularly support tasks such as website edits and migrations, domain and hosting coordination, SMS and workflow automation, and general system guidance. I also act as a communication bridge between clients and internal teams, ensuring requests are clearly understood and resolved efficiently. I’m detail-oriented, patient, and focused on providing clear, timely support that helps clients move forward without confusion or delays.