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pnksharma09

Pinky S

@pnksharma09

Implementation Project Manager

Índia
Inglês, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a purpose-driven and results-focused customer success leader with over 9 years of experience in operations, escalation management, and risk mitigation across global companies like PayPal and EY. I specialize in leading support teams, improving customer journeys, and streamlining processes with a customer-first mindset to drive retention and elevate overall success.... Saiba mais

Habilidades

p
pnksharma09
Pinky S
offline • 

Conheça meus serviços

Sucesso do cliente
I will be your customer success manager for saas and online business
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

PayPal

Escalation Lead

PayPal • Período integral

Jan 2020 - Nov 2025 • 5 yrs 10 mos

Led escalation management and risk mitigation efforts for global operations. Focused on improving customer journeys, streamlining internal processes, and driving measurable impact through a customer-first mindset and strategic problem-solving.

Swiggy

Customer Delight Specialist

Swiggy • Período integral

Apr 2018 - Jan 2019 • 9 mos

Dedicated to enhancing the customer experience by resolving issues and ensuring high levels of satisfaction. Acted as a primary point of contact for customer concerns, turning challenges into opportunities for brand loyalty.

EY

Tax Consultant

EY • Período integral

Sep 2015 - Jan 2018 • 2 yrs 4 mos

Provided professional tax consultancy services, managing complex financial data and ensuring compliance for global clients. Contributed to team performance and process improvements within the tax department.