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Philus D
@philusdignity
From Overwhelmed Support to Outstanding Effortless Experience
Nigéria
Inglês, Francês, Holandês, Russo, Português, Italiano, Croata, Dinamarquês, Hebraico, Malgaxe
Sobre mim
Hi and Welcome.
RULE 1: Your Project Success Is My Top Priority
I’m a dedicated expert in CRM platforms, email marketing, and phone systems with a proven focus on building seamless business solutions that drive results.
I help businesses strengthen customer connections through customized CRM setups, user-friendly designs, and targeted marketing strategies.
Every project is tailored to fit unique goals, ensuring professional, results-driven outcomes. Outside work, I enjoy reading business books, exploring new tech tools, and staying active outdoors.
Habilidades
Philus D
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Gerenciamento de CRM
I will setup gorgias hubspot zendesk zoho suitedash honeybook pipedrive shopify crm
VoIP e telefonia
I will setup 3cx ringcentral quo vicidial openphone twilio zoom call voip sip ivr a2p
Portfólio
Experiência profissional
Customer Service & CRM Expert (E-Commerce)
Confidential DTC E-Commerce Brand (Shopify) • Freelance
May 2025 - Present • 1 yr
Customer Service & CRM Specialist supporting high-volume Shopify e-commerce brands generating $100K+ monthly revenue. Responsible for designing, managing, and optimizing end-to-end customer support systems across email, live chat, and CRM platforms to ensure fast response times, high CSAT, and scalable operations. Key responsibilities and achievements: Managed high-volume customer support across Email and Live Chat for a fast-growing DTC brand Built and optimized Zendesk support workflows, including: Ticket routing and automation rules SLA tracking and escalation logic Macro templates for faster response times Integrated Shopify + Zendesk + CRM automation to sync orders, refunds, shipping updates, and customer data Designed customer lifecycle workflows (order confirmation, shipping issues, refunds, chargebacks, post-purchase support) Created support dashboards and reporting to track: First response time Resolution time Ticket volume by category Agent performance Reduced support backlog and improved response speed by implementing automation-first processes Collaborated with fulfillment and operations teams to resolve order and delivery issues efficiently Supported brands operating in fast-paced, high-ticket, high-volume environments Experienced in building scalable customer service systems, not just answering tickets.
