Badr

Technical Support Engineer

SAP • Período integral

May 2022 - Present • 4 yrs

• Troubleshoot complex production issues for enterprise customers, including P1 incidents impacting critical business operations, ensuring adherence to strict SLA requirements. • Perform root cause analysis across distributed systems (SAP HANA, cloud environments), identifying issues related to memory, performance, and system availability. • Debug and analyze issues using SQL, Python, and shell-based tools, including log analysis, query optimization, and system diagnostics. • Support and triage client-server architecture issues, including authentication, SSL/TLS, API communication, and connectivity failures. • Collaborate with cross-functional teams to resolve multi-layer technical issues (application, database, network). • Investigate network-related issues such as latency, connection failures, and secure communication errors. • Work with cloud-based environments (SAP BTP / HANA Cloud) and hybrid infrastructures. • Guide customers and advocate for their needs, ensuring clear communication and fast resolution of issues.

Data Engineer

Capgemini • Período integral

Aug 2021 - Apr 2022 • 8 mos

• Developed and deployed machine learning models to detect anomalies and predict cybersecurity threats using large-scale datasets. • Processed and analyzed data using Python and SQL, ensuring performance and scalability. • Built dashboards to monitor system behavior and support data-driven decision-making.