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PedroFerraz
@pedroferraz_
IT Documentation Specialist SOPs and Runbooks
Portugal
Inglês, Espanhol, Português
Sobre mim
I’m an IT professional with hands-on experience in enterprise infrastructure and technical operations. I create clear, structured and practical IT documentation, including SOPs, runbooks, troubleshooting guides, onboarding procedures and knowledge base articles.
My focus is turning technical notes, existing processes and rough documentation into professional, easy-to-follow documents that IT teams can actually use.
I value accuracy, clear communication and practical documentation without unnecessary complexity.
Habilidades
PedroFerraz
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Redação Técnica
I will write IT sops runbooks and technical documentation
Portfólio
Experiência profissional
Storage Administrator
Kyndryl • Período integral
Sep 2023 - Present • 2 yrs 11 mos
Storage Administrator working with enterprise-grade mainframe storage environments and complex infrastructure operations. My experience includes hierarchical storage management, virtual tape systems, robotic libraries, disk operations and automation scripting, with a strong focus on reliability, scalability and operational efficiency. This technical background gives me hands-on experience with structured IT processes, troubleshooting and complex operational workflows, which I apply when creating clear SOPs, runbooks and technical documentation.
