Maxxx

Chat Customer Service Representative

Target • Meio período

Oct 2017 - Dec 2017 • 2 mos

TARGET- Chat Project Based Provided friendly, efficient live chat support to online shoppers during the peak holiday season—handling returns, processing refunds, tracking deliveries, and helping customers find and manage their orders with ease

Accounts Receivables Professional — Account Resolutions Officer

Tata Consultancy Services • Período integral

Feb 2015 - Aug 2017 • 2 yrs 6 mos

Nationstar Mortgage LLC & Manpower-Experis -Recognised as one of the Top 5 Account Resolution Officers from October 2015 to February 2016 — a testament to consistent performance, accuracy, and client-first problem solving -Ranked No. 1 Account Resolutions Officer for the month of December 2015, standing out in a competitive, high-accountability environment -Recognised for achieving some of the highest roll rates on the team from November 2015 to January 2016 — consistently moving accounts toward resolution and keeping the pipeline clean -Managed complex mortgage account enquiries and resolution workflows, balancing regulatory compliance with empathetic customer communication

Provisioning and Technical Support Specialist

General Motors • Período integral

May 2014 - Feb 2015 • 9 mos

-Activated OnStar subscriptions for customers across the US, ensuring they were set up and connected to the safety and emergency features built into their vehicles -Provided hands-on technical support for in-vehicle connectivity issues — guiding customers through troubleshooting steps calmly and clearly, whether they were at home or on the road -Supported OnStar's signature Hands-Free Calling feature, helping drivers in no-phone zones stay safely connected to family, colleagues, and emergency services -Consistently met and exceeded customer satisfaction targets throughout the role-a metric that mattered deeply in a service where people's safety was on the line