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pawelpodworny

Pawel P

@pawelpodworny

I will fix your travel problem when your flight goes wrong

Reino Unido
Inglês, Polonês, Francês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
I’m a travel operations professional with several years of experience in the travel industry, specialising in flights, disruptions and complex itineraries. I’ve worked with international travellers, airlines and travel suppliers at WeSki and Trip.com, handling rebooking, rerouting, flight changes and operational problems. I speak English, Polish, French and Spanish and provide practical, clear solutions when travel doesn’t go to plan.... Saiba mais

Habilidades

p
pawelpodworny
Pawel P
offline • 

Conheça meus serviços

Planos de Viagem
I will fix your travel problem or flight disruption
A partir deUS$ 50 /projetoMais detalhes

Experiência profissional

WeSki

Customer Service and Operations Consultant

WeSki • Período integral

Sep 2024 - Present • 2 yrs

Led a team of three while mentoring over 15 consultants. Directed the operational response for 1,000+ customers during a major resort-access crisis. Owned complex flight escalations and redesigned flight-risk processes, eliminating missed-flight incidents and saving over £50,000 annually.

Trip.com

Flight Specialist

Trip.com • Período integral

Aug 2022 - Mar 2024 • 1 yr 7 mos

Resolved high-volume international travel disruption cases involving cancellations and complex rebooking. Utilized multilingual skills and advanced booking systems to deliver seamless experiences. Ranked Top 3 globally for Trustpilot feedback and improved email quality standards.