I will audit your online store customer support

Do you actually know how well your store's customer support is performing? Response times, tone, unresolved issues these pile up quietly until a customer complains publicly. I review your current setup and tell you exactly what's not working and how to fix it.

What I handle:

- Reviewing your inbox/helpdesk: average response time, pending tickets, tone of replies

- Spotting mishandled or unresolved issues

- Benchmarking against industry best practices (response time, escalation, first-contact resolution)

- A clear report with findings and specific, actionable recommendations

- (Higher packages) Ready-to-use response templates

Why work with me:

With 4 years as a freelancer managing real customer support for active online stores, I know how to quickly spot where you're losing customers and which changes matter most no fluff, no generic advice.