p
paulacusba

Paula J.

@paulacusba

VA, Customer Support, Email and Chat Support

Colômbia
Inglês, Português
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi! I'm Paula, a Trilingual Virtual Assistant fluent in Spanish, English, and Portuguese. I help businesses stay organized, improve customer relationships, and increase productivity through customer support, appointment setting, administrative assistance, lead generation, and CRM management. Skilled in Google Workspace, Microsoft 365, Trello, Asana, Notion, and CRM platforms, I deliver reliable, detail-oriented support. My multilingual communication skills help businesses connect with clients and grow internationally.... Saiba mais

Habilidades

p
paulacusba
Paula J.
offline • 
Tempo médio de resposta: 28 horas

Conheça meus serviços

Assistência geral
I will be your trilingual administrative virtual assistant
A partir deUS$ 5 /projetoMais detalhes
Sucesso do cliente
I will be your virtual customer service expert
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Amazon

Customer service

Amazon • Período integral

Oct 2021 - Present • 5 yrs

Customer Support Specialist with over 6 years of experience delivering exceptional customer service in fast-paced environments. Currently supporting Ring customers through Amazon, handling inbound calls, billing inquiries, account assistance, technical troubleshooting, and issue resolution. Skilled at managing customer concerns with professionalism, empathy, and efficiency while maintaining high satisfaction standards. Strong communication, problem-solving, and multitasking abilities, with a proven track record of building positive customer relationships and providing seamless support experiences.