
Paul O
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Portfólio
Experiência profissional
Senior VoIP & CRM Automation Specialist
CloudBridge Communications LLC • Freelance
Feb 2025 - Dec 2025 • 10 mos
I work as a VoIP and CRM Automation Specialist, delivering business phone system and CRM integration solutions for growing companies. My experience includes setting up RingCentral, Zoom Phone, Twilio, and GoHighLevel (GHL), configuring IVR for business, SIP trunking, call routing, call flow design, A2P 10DLC registration, and CRM automation workflows. I have successfully deployed cloud phone systems, integrated Twilio messaging with CRM platforms, automated sales pipelines, and implemented call tracking systems that improved lead response time and reduced missed calls. My work focuses on scalable VoIP solutions, SMS and email automation, CRM pipeline optimization, and API integrations that enhance business communication and operational efficiency.
Business Communication & CRM Specialist
CloudWave Solutions • Meio período
Apr 2025 - Oct 2025 • 6 mos
Helped businesses streamline communication and automate CRM workflows. Configured RingCentral, Zoom Phone, Twilio, GoHighLevel (GHL), IVR, call tracking, and SMS/email automation. Achievements: Delivered scalable VoIP and CRM systems, optimized lead management, and integrated phone systems with CRM platforms.
CRM Automation & VoIP Specialist
NextGen Cloud Solutions • Meio período
Aug 2025 - Oct 2025 • 2 mos
Built automated phone and CRM systems for businesses. Skilled in RingCentral, Zoom Phone, Twilio, GoHighLevel (GHL), IVR setup, SIP trunking, call routing, and A2P 10DLC. Achievements: Optimized CRM pipelines, integrated messaging automation, and implemented VoIP systems that reduced missed calls by 40%.