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Habilidades

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Experiência profissional
Customer management
Facebook • Meio período
Sep 2025 - Present • 11 mos
Managed customer inquiries and support through Facebook Messenger and business page communications. Responded promptly to customer questions, complaints, and feedback while maintaining a professional and friendly tone. Resolved customer issues by providing accurate information and appropriate solutions. Built strong customer relationships to improve satisfaction and encourage repeat business. Monitored messages, comments, and reviews to ensure timely responses. Coordinated with internal teams to resolve customer concerns efficiently. Maintained records of customer interactions and followed up on pending cases. Assisted with order updates, product information, and service-related inquiries. Helped improve customer engagement by responding to social media interactions. Ensured high-quality customer service while meeting response time and performance targets.